Troubleshooting

The model is not connected

Check Settings first.

• Confirm the active provider is enabled.
• Confirm the base URL is correct.
• Confirm the model name exists.
• Confirm the provider key is present if the provider requires one.
• For Ollama, confirm the local server is running.
• For Manifold, confirm the local gateway is running and the key is valid.

If the provider uses a localhost URL, check that the browser can reach the same host and port.

The agent cannot read or act on a page

Some browser pages block content scripts or use unusual UI technology.

Try:

1. Refresh the page after loading or updating the extension.
2. Open the side panel from the target tab.
3. Run a read-only task first, such as summarizing the page.
4. Check whether the page is a browser-internal page, extension page, login wall,

CAPTCHA, payment confirmation, or highly restricted embedded frame.

1. Use a simpler test page to isolate whether the issue is page-specific.

A platform agent says the platform is unavailable

Some platform agents depend on either a configured credential or an open tab.

Check:

• The platform is enabled in Settings.
• Base URLs match your actual instance.
• Required credentials are present.
• The relevant tab is open if the platform uses browser session context.
• The platform account has permission to read or write the target resource.

Writing Pad has no page context

Writing Pad can attach page context in side-panel or floating mode when the page is readable.

If no context appears:

• Confirm auto-read page context is enabled.
• Try rereading from the page context card.
• Confirm the active page is not a restricted browser page.
• Try opening Writing Pad from the page's right-click menu.

What to include in an issue

Include:

• Lingent version.
• Browser version.
• Operating system.
• Active provider and model family.
• Whether Manifold, Ollama, or another local gateway is involved.
• Platform name if the issue involves GitHub, Jira, Azure, SharePoint, or a user

platform.

• A short reproduction path.
• Redacted error messages or screenshots.

Do not include provider API keys, Personal Access Tokens, cookies, private prompts, or private page content.